At BoxnShape, we strive to ensure that you are completely satisfied with your purchase. However, if you receive a damaged product or encounter any issues with your order, we are here to assist you.

Refunds for Damaged or Defective Products

If you receive a damaged or defective product, please reach out to us within 15 days of receiving your order. We will gladly process a full refund for the product once we verify the issue.

How to Request a Refund

To request a refund, simply send us an email at contactus@zealnlife.us with the following details:

• Your order number
• A description of the issue with the product (e.g., damaged, defective)
• Photos of the damaged product (if applicable)

Once we receive your email, our customer service team will review the issue and guide you through the next steps for processing your refund.

Important Notes:

• Refunds will only be processed if the request is made within 15 days from the date you receive the product.
• The product must be returned in its original packaging and in the condition it was received.
• Refunds will be issued to the original payment method used for the order.

We are committed to making sure you have a positive experience with BoxnShape, and we are here to help resolve any issues that may arise. If you have any further questions or need assistance, please don’t hesitate to contact us at contactus@zealnlife.us.

Thank you for shopping with us!